Return Policy
Hey there! We totally get it, sometimes things just don't work out. But don't worry, we've got your back! Our return policy is designed to make your life easier. So, let's dive in and get you sorted.
Eligibility
We proudly stand behind the quality of our products and we want you to be thrilled with them too! If you're not feeling the love, you can return eligible unworn, unwashed items within 30 DAYS of purchase. We want you to have enough time to decide if it's a match made in heaven or if it's time to part ways.
PLEASE NOTE: that all bodysuits, beauty products, jewelry, stationary and sale items of any kind are final sale and not eligible for return or exchange.
All returned items must meet the following requirements:
- Items may not be worn or washed, or show signs of wear or damage.
- If the item came to you with tags, the original tags must be attached.
- All returns MUST be free of marks, makeup, perfumes, strong odors, deodorant stains, cigarette smoke, animal hair, etc.
- Swim plastic linings must be on swim bottoms.
- All sale items - including weekend deals, doorbusters, and styles from our “Sale” and “Final Few” collections - are final sale and not eligible for return or exchange.
- All bodysuits, beauty products, and jewelry are final sale and not eligible for return or exchange.
- SHOE RETURNS - Shoes must be returned in their original shoe box and placed inside an additional protective shipping box - the shoebox may not be used as packaging. Damage to the shoe box (including tape or labels placed directly on the shoebox) will make the shoes ineligible for return and they will be returned to the customer at their cost.
- Shoes must be unworn and free of any scuffs or marks. Please try on shoes on indoor carpet so as to not scuff the soles.
- Returns must be postmarked within 30 days of purchase. If an item is sent back outside of this time frame, it will NOT be accepted.
Return Options
We like to give you options, because life is all about choices, right? So, here's what you can do:
- Prepaid Shipping Label: If you want to keep things super easy, we can provide you with a prepaid USPS or UPS shipping label. Just keep in mind that the fee for the label will be deducted from your refund. Hey, convenience comes at a price, but we promise it's worth it!
- Mail: Feeling adventurous? You can choose to handle the shipping on your own. Just purchase your own shipping label and send it our way. We'll be eagerly waiting for your package like a kid on Christmas morning.
Shipping Charges
We know shipping charges can be a bummer, but unfortunately, they're nonrefundable. We wish we could make them disappear like magic, but even we don't have that power. So, just keep in mind that shipping charges and shipping protection are nonrefundable. We're sorry, we can't make them vanish, but we promise to keep working on our magic tricks!
Store Credit ONLY
Store Credit: Instead of giving you a refund, we offer store credit. Why, you ask? Because we want to keep the good vibes going! Store credit allows you to choose something else from our fabulous collection. It's like getting a second chance at finding that perfect item. Plus, it's a win-win for both of us!
Alright, that's the lowdown on our return policy. We hope it's as clear as crystal and puts a smile on your face. If you have any questions or need further assistance, our friendly customer support team is here to help. Happy shopping and remember, we're here to make your return experience as smooth as possible!